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A Pea in the Pod

November 9th, 2008 by admin


A Pea in the Pod

 

Return Policy


Internet & Phone Order Return Policy:
A full merchandise refund, excluding shipping charges, will be issued on unworn merchandise within 30 business days. All returned merchandise must be unmarked with original ticketing & tags attached. Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging OR with original ticketing.
-We DO NOT accept returns for soiled or washed merchandise.
-We apologize but our STORE locations DO NOT ACCEPT Internet or Phone order returns or exchanges.
-All Internet Returns must be sent back to our main location.
-All Store purchases must be returned back to our stores.
-All Internet returns will receive a refund credit issued to the original form of payment.
-All split payment order purchases made with a gift card and a credit card will receive refund credit to their gift card first until the full amount is credited, then the remainder of the refund will be issued to the credit card.
-It is your responsibility to pay for the shipping of unwanted items back to us.
-For Amazon Returns, please see our separate policy below.Mailing your Internet Return:
-Please complete your Return/Exchange form in its entirety and detach the bottom portion of the form and put this on the outside of your return.
-Send your Return back to us in a sturdy box or envelope
-When mailing please include your Return/Exchange form with your return, and send this package to the following address via US Mail, Priority Mail or Insured Post:
CUSTOMER SERVICE RETURNS
PO BOX 42590
PHILA, PA 19101-2590
-If you are mailing your return back using DHL, Fed Ex or UPS please send your return to this address:
CUSTOMER SERVICE RETURNS
456 NORTH 5TH STREET
PHILA, PA 19123
-Be sure to get a tracking number or insurance for your Return in the event the package is lost or misdirected. We are not responsible for return packages lost in transit.
-It is your responsibility to pay for the shipping of unwanted items back to us.

Exchange Policy:
-Exchanges will be granted on all unworn merchandise returned within 30 business days.
-The process for exchanges is to process a return first and issue a refund back to the original payment method on the order. THEN a new exchange order is placed and recharged to the same payment method used MINUS any shipping fees.
-The new order will be sent via standard delivery.
-For Amazon returns/exchange please review our separate policy below.

Gift Exchanges or Gift Returns:
-At this time we do not offer a gift receipt with our shipments.
-If you are returning a gift you received you will need to mail the return back with the invoice you received from the web order.
-Returns and exchanges are processed normally and a refund or a charge for any exchanges will be issued/charged to the original payment method used on the order.
-If you wish to receive a gift card for the amount of the item returned, please call Customer Service for Special Gift Return Instructions at 1.877.646.4666 or email Customer Service.

Amazon Returns/Exchanges:
Our company participates as a vendor on Amazon's website. These orders are directly billed through Amazon.com and no payment information is submitted to our company for these orders therefore returns and exchanges for Amazon are treated differently. Please review the policy below:
-Amazon Returns are processed through our system as normal, however no payment is issued by our company for the return. This refund is credited directly by Amazon.com to the original payment method used on their website. Refunds are issued through Amazon.com within 24-48 hours of processing at our facility.
-At this time we do not offer Amazon exchanges because we have no payment method to bill the new order against. If you wish to get an exchange on an Amazon order, you must contact Customer Service at 1.877.273.2763 with the payment information and a new order will be placed MINUS the shipping fee.
-Gift exchanges are not available to Amazon orders, all orders that are returned are automatically refunded by Amazon.com to the original payment method.

For additional return questions please call Customer Service at 1.877.273.2763 - 7 days a week, from 9am-Midnight EST.