October 4th, 2009 by admin
How to return a product purchased from AutoZone.com: Buy Here Return Anywhere
Gift Card Sales
All gift card sales are final and gift cards cannot be returned.
Product Return to an AutoZone store
To return a product to an AutoZone store, simply take the product, in its original packaging and/or box, and your receipt to the store of your choice. You must drain all fluids, if any, from the product before returning it.* Also, if possible, take the credit card used to purchase the part and the store will immediately credit it for the price of the part. All returns to an AutoZone store are subject to the in-store return policy.
You will be reimbursed for shipping costs only if AutoZone.com made a shipping error or if the product was defective when shipped from AutoZone.com's Fulfillment Center.
Product Return to AutoZone.com's Fulfillment Center
To return a product to AutoZone.com, first drain all fluids, if any, from the product.* Then fill out the Return Form (Section B of your shipping invoice) and include it with the product in its original packaging and/or box.
If you are shipping from the United States and if either (i) AutoZone.com made a shipping error or (ii) the product was defective when shipped from AutoZone.com's Fulfillment Center, AutoZone will provide you with a return shipping label. Place the return shipping label on the outside of the box and ship it.
If you are shipping from overseas or a U.S. Territory and if (i) AutoZone.com made a shipping error or (ii) the product was defective when shipped from AutoZone.com's Fulfillment Center, AutoZone will reimburse your return shipping cost by issuing a check for the shipping dollar amount as it appears on the carrier's pre-printed label.
Otherwise, AutoZone recommends using a carrier that provides package tracking to ensure your product gets back to AutoZone.com safely and quickly. Your credit card will be credited for the full price of the product.
IN ALL CASES LISTED ABOVE, YOU ARE RESPONSIBLE FOR VERIFYING AND COMPLYING WITH PROPER SHIPMENT REQUIREMENTS OF THE CARRIER.
How to return the core for a product purchased from AutoZone.com:
Core return to an AutoZone store
To return your product core to an AutoZone store, simply take the core and your receipt to any AutoZone store. You must drain all fluids, if any, out of the part before returning it.* If you have the box in which the new product was shipped, please use it to return the core. If you take the credit card used to purchase the new product, the store will immediately credit your credit card for the value of the returned core.
All returns to an AutoZone store are subject to the in-store return policy.
Core return to AutoZone.com's Fulfillment Center
To return your product core to AutoZone.com's Fulfillment Center for credit, first drain all fluids, if any, from the product.* Then fill out the Return Form (Section B of your shipping invoice) and include it with the product in the box in which your order was sent. Place the return shipping label on the outside of the box and ship it. You are responsible for verifying and complying with proper shipment requirements of the carrier.
AutoZone recommends using a carrier that provides package tracking to ensure your product gets back to AutoZone.com safely and quickly. You will not be reimbursed for shipping costs incurred in shipping the core to AutoZone.com's Fulfillment Center.
The credit card used for the purchase of the product giving rise to the core return will be credited with the core's value after inspection.
Your shipment or other return of any core or other product to AutoZone is considered a transfer of ownership, and AutoZone will be unable to return the core or other product to you.
*Please recycle or properly dispose of all fluids drained from returned part. The parts must be free of all flammable and hazardous fluids before shipment. Many AutoZone stores have a free recycling program. If you do not live near an AutoZone store or the AutoZone in your area does not have a recycling program, contact your local recycling agency for instructions on proper disposal.
