November 16th, 2008 by admin
Pottery BarnReturn Policy
We are proud of our Pottery Barn collection and want you to be perfectly satisfied with your purchase. All Pottery Barn products are guaranteed. If you are not satisfied for any reason, we will gladly provide a merchandise refund for your order — within 30 days of receipt for furniture and within 90 days of receipt for all other items. After that, Pottery Barn will replace or refund your merchandise against manufacturer defects for up to one year. Sorry, we cannot accept returns on any monogrammed, personalized or sale items. Gift registry items may be returned within 90 days of the event.
Returns are easy. You can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records. Non-furniture items can be returned at any of our Pottery Barn stores. If you return your items to a Pottery Barn Store, please provide photo identification and the original invoice for merchandise credit or refund.
Send the package to:
Pottery Barn
4300 Concorde Road
Memphis, TN 38118
We will process your return and follow your instructions. You may use the shipping carrier most convenient for you.
If you do not have your original invoice, please send a letter with your merchandise that includes the following information:
Name
Address
Phone Number
Order Number
Item Description/Name
Reason for Return
Action to be taken upon return
Return your package to the address listed above. If you have any questions please call 1.888.779.5176 7 days a week, 5:00 am - 9:00 pm (PST).
