Restoration Hardware

November 16th, 2008 by admin

Restoration Hardware

Returns & Refunds

What is RH's return policy?

Restoration Hardware strives to achieve the highest level of service in our industry. Our goal is to provide our customers with the best possible customer experience. We aim to provide nothing but the best in quality and service.

Non-Furniture Returns

Regularly stocked non-furniture merchandise may be returned or exchanged for any reason within 90 days of purchase from a store or order delivery. Customer receipt or proof of purchase is required for a refund. A credit from our store or gift certificate from our catalog will be issued in the event that proof of purchase cannot be located. We offer a one-time price adjustment when an original sales receipt or proof of purchase is presented within 30 days of date of purchase from our stores or order delivery.

If a customer chooses to alter their merchandise to facilitate delivery or installation, the decision to then accept the merchandise as a return or offer a refund will be assessed on a case-by-case basis.

Store Non-Furniture Returns may be returned to any of our stores. Please use our store locator to find a store near you.

Our stores are also able to facilitate a catalog or web return. The store will call the return into our Catalog Call Center to process the credit and accommodate shipping the merchandise back to our center.

Catalog & Web Non-Furniture Returns
All catalog and web purchases are shipped with a return packing label, packing slip and instructions for return. If no return label is available, please include your packing slip or order number and customer name in your return shipment. For assistance, contact our Catalog Call Center at 1-800-816-0969. A refund or credit will be issued upon receipt of your return into our center.

Mail non-furniture catalog and web returns to:
Restoration Hardware
Attn: Customer Returns
100 Enterprise Parkway
West Jefferson OH 43162

Furniture Returns

Customers are asked to measure their entry ways and access points from curb to in-home placement prior to order placement to avoid delivery problems later.

Regularly stocked furniture may be returned or exchanged for any reason within 90 days of order delivery. Customer receipt or proof of purchase is required for refund. A credit from our store or gift certificate from our catalog will be issued in the event that proof of purchase cannot be located. Merchandise that is refused because it doesn't fit will also be refunded in merchandise or store credit only. We offer a one-time price adjustment when an original sales receipt or proof of purchase is presented within 30 days of order delivery.

If a customer chooses to alter their furniture to facilitate delivery or installation, the decision to then accept the merchandise as a return or offer a refund will be assessed on a case-by-case basis.

Please contact us at the numbers below to facilitate your furniture return. A return pick up will be scheduled. A refund or credit will be issued upon receipt of your return into our centers.

For catalog and web furniture returns, please call 1-800-816-0969.

For store furniture returns, please call 1-877-747-4671.

Special Orders

Special order merchandise is custom made upon order and is non-returnable and non-refundable. Special orders taken in a store require a 50% deposit, non-refundable after 24 hours. Web and catalog special orders have a 50% cancellation fee, if the order is canceled more than 24 hours after placement.

Restoration Hardware reserves the right to modify its exchange and return policies at any time.

Can I return online purchases at your stores?

Yes. You can return items ordered online or through our catalog to any Restoration Hardware store for a refund or exchange. Please remember to bring your packing slip (if you still have it). See our Store Locator for the store nearest you. If you don't have your packing slip, you'll receive a store credit.

Can I return store purchases online?

Since our stores carry so many more items than we do at this time, please return your store purchases to the store where you purchased it, or to the store closest to your home.

How long does my refund take?

Refunds generally appear on your credit card statement in one to two billing periods. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.