Circuit City
***NOTE: 1/16/09 - Circuit City has been forced to liquidate all inventory in it's US stores and will be closing all stores once the sale is over. All sales will be FINAL.
Store Return Policy.
If you return your merchandise to one of our stores, a credit will be issued to the credit card used for the original purchase. For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card unless the balance is less than $5 or prohibited by law.
Here are some benefits of returning your purchase at a Circuit City store:
Convenience: We have more than 500 Circuit City Stores conveniently located throughout major markets.
Fast: We will process your return when you arrive at the store.
No shipping charges: You won't have to worry with preparing your product for shipping, locating the nearest UPS or FedEx drop-off site, or paying return shipping charges.
No waiting for your refund: Your credit will be immediately processed when your return is completed at the store.
Questions? We have knowledgeable, trained sales staff to answer your questions.
If you'd like to exchange your purchase: We have thousands of items to choose from and our sales associates can make sure you get the product that's right for you.
Return guidelines
Prepaid cards, subscriptions or similar services are not returnable or redeemable for cash.
Digital cameras, camcorders, desktop PCs, notebook PCs, monitors, printers, scanners, projectors, PDAs, mobile video, GPS and radar detectors must be returned within 14 days of the sale date, and (except where prohibited by law) are subject to a 15% restocking fee if returned opened or in a non-factory sealed box.
Home theater seating must be returned within 14 days of the sale date, and (except where prohibited by law) are subject to a 25% restocking fee if returned opened or in a non-factory sealed box.
There is no restocking fee for defective product returned in exchange for the exact same product, or for product originally purchased as Open Box.
For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories.
Opened software, music, games, and movies may be exchanged for the same title only.
Charges for installation and delivery services are nonrefundable after the services have been performed.
Restocking fees do not apply to the return of a purchase made from a Hawaii address.
Circuit City is not responsible for contacting wireless carriers regarding changes or cancellations of your service plan.
For in-store purchases, refunds are issued in the original payment type. Refunds on check purchases less than 14 days old and in excess of $100 are issued by check from our corporate office within 14 days of the return date.
DIRECTV
DIRECTV receivers will only be accepted for exchange or refund if returned with the original access card within 30 days of purchase. For your own protection, please be aware that the distribution or use of counterfeit or altered access cards for satellite TV reception is a violation of Federal Law. If you suspect any violations, please call 800-829-4414. Circuit City is not responsible for contacting DIRECTV regarding changes or cancellations of your subscription.
Missing accessories
The value of missing items will be deducted from the credit amount of a return. For exchanges, we will exchange what the customer returns (e.g., box for box, manual for manual, etc.)
Promotional packages
Returns for promotional package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.
Circuit City Mail returns
You may return any merchandise purchased online via mail provided that the return meets the guidelines described below. Please note the merchandise purchased at a local Circuit City store can't be returned via mail. Prepaid cards, subscriptions or similar services are not returnable or redeemable for cash.
Merchandise purchased online through circuitcity.com (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines for online purchases, may be returned via mail to our authorized return center. Before returning anything by mail to us, you first must login and obtain a Return Authorization ("RA"). Any returns mailed to us without a pre-approved RA may be refused without notice, automatically returned and a handling fee may be assessed. An RA is valid for 10 days.
You may also return your merchandise to one of our stores, in which case a credit will be issued to the credit card used for the original purchase. For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card unless the balance is less than $5 or prohibited by law.
How the process works
You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the product, you will be responsible for any loss or damage. Upon our acceptance of the merchandise in like new condition in conformity with this policy, the purchase price will be credited to the credit card used for the original purchase. For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card unless the balance is less than $5 or prohibited by law. Allow 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your credit. Additional charges may be assessed for products returned with any missing items, such as manuals and accessories. For products that we verify to be defective, we will reimburse you for your original shipping expenses.
