October 4th, 2009 by admin
Aeropostale - Returning an Item
Returns to our Online Store
When you receive your order, the packing slip will contain detailed instructions for returning an item. Here are the basic steps:
1. Please refer to your packing slip for return information.
2. Pack the item securely in the original package, if possible.
3. Enclose the bottom portion of the original packing slip with the item. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
4. All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
6. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
www.aeropostale.com
Returns Department
40 Logistics Blvd
Walton, KY 41094
7. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
8. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Please note that your original shipping costs will not be refunded.
Returns to an Aéropostale Retail Store
It is easy to return products purchased on www.aeropostale.com to any Aéropostale store. Just follow these steps:
1. Find the nearest Aéropostale store by using our Store Locator. (Please note that returns must be made in-person. Aéropostale retail stores do not accept returns via mail.)
3. Enclose the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
4. All products must be returned in good condition, and with all accessories to ensure a full credit.
5. Take the item and original packing list to any Aéropostale retail store.
6. The store associate will process your return and issue you a credit. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping costs will not be refunded.
Return Rules and Restrictions
* You must include the return form or bottom portion of the original packing slip. Be certain to save copies for your records.
* Shipping and handling costs, gift-wrap costs and other charges are non-refundable.
* We will not accept C.O.D. or third-party billing for returned merchandise.
* In the case of shipping damages, please contact the carrier or our Customer Service department at 877-289-2376.
* You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
* If you choose to return your online purchase to one of our retail stores, you must present the original packing slip. Without the original packing slip, you will be issued a gift card (or exchange) for the most recent selling price of the item.
* Items purchased at an Aéropostale retail store may not be returned to our online store.
* Gift Cards may be returned to an Aéropostale retail store with an accompanying receipt. They cannot be returned to the www.aeropostale.com online store.
* Swimwear and underwear can only be returned with the price tickets attached.
* Purchases made using Bill Me Later® as a payment method must be made by mail and cannot be accepted in retail stores.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 877-289-2376. Please supply the representative with your order number, item number and tracking number from your original confirmation e-mail. The representative will also need your e-mail address and phone number. www.aeropostale.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.
If there is extensive damage to the carton, contact a Customer Service representative immediately at 877-289-2376. Please have your order number available when you contact the Customer Service Representative.
Credit
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
If an Online Gift Certificate or Gift Card was used, the refund amount will be applied to your Online Gift Certificate or Gift Card. If you no longer have the original Gift Card, please contact our Customer Service Department at 877-289-2376 to receive a new Gift Card or online code.
Canadian Return Policy
If for any reason you are not satisfied with your purchase, we will gladly return or exchange it. Purchases made in one of our Canadian locations must be returned, exchanged, or adjusted in a Canadian Store. Returns with an original receipt will be refunded in the manner in which the original purchase was made. Returns with a gift receipt will be refunded with an Aéropostale Gift Card or exchanged at the selling price on the gift receipt. Returns without an original receipt are exchanged for merchandise or an Aéropostale Gift Card in the amount of the current selling price. To receive a one-time purchase adjustment, present your original receipt within 14 days of the original date of purchase.
