Abercrombie and Fitch

November 8th, 2008 by admin

Abercrombie & Fitch

RETURN POLICY

Our Policy:

If you are not satisfied with your purchase, return it to us for an exchange or refund. We exchange or refund any original condition merchandise with a copy of your original invoice. Visit any Abercrombie & Fitch store or send it back to us. If the item was purchased at the store, it must be returned at a store. If it was an online purchase, you can visit any Abercrombie & Fitch store or send it back to us. Please do not send merchandise that was purchased at one of our store locations for return. Our Distribution Center cannot process any store return. Your package will be returned to you.

Return:

If the item was purchased at the store, visit any Abercrombie & Fitch store for a return. Online orders can be returned to any A&F store or by sending it back to us. All returns will be credited back to the original payment type. Any shipping and handling fees that were paid during an online order are non-refundable. By sending returns to the Standard Returns Address, credit card purchases will receive credit back to the credit card used, while check, cash and gift card purchases will receive a merchandise credit. Please note that if you return merchandise without a receipt or invoice, we can only provide the last known value of the item in the form of a merchandise credit.

Exchange:

Want something else? Bring it to a store or send it back to us for an exchange. We won't charge you any Shipping and Handling (S&H) on your exchange. Exchanges sent back to us from store purchases are not available at this time. Do not send any additional payment such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Your additional method of payment will not be processed and will be returned to you by mail.

Speed Exchange:

Need it faster? Give us a ring at 1-866-681-3115 and tell us that you want to do a Speed Exchange. We will order and charge you for the new merchandise, waive your Shipping and Handling (S&H) fees and send it right out. While you wait for your new order, send us back the original merchandise and we'll credit your account once we get it. Please note that Speed Exchanges are not available for store purchases.

How to Send it Back (for online orders only):

1. To ensure return accuracy, remember to enclose your invoice with your return. Be sure to keep the top portion for your records.
2. Use the return label from your invoice on your package and return it to us using the carrier of your choice. Be sure to send it pre-paid.

Price Adjustments:

We will gladly do a price adjustment for your online or catalog order. All price adjustments must be made within 14 days of the order placement date.

Replacement Parts:

Looking for a replacement part for your gear, such as a zipper or button? We apologize that your gear does not seem to be holding true to the quality we strive to provide; however, we do not offer replacement parts at this time. You can have it repaired and send us a copy of the bill. We will reimburse you with a Merchandise Credit up to $25.00 for the repairs. Here is our address:
Abercrombie & Fitch
720 Fifth Avenue
Attn: 8th Floor
New York, NY 10019