October 4th, 2009 by admin

A.C. More Arts & Crafts Returns:

If, for any reason, you are not completely satisfied with your purchase, you may return it within 90 days of the purchase date for a refund. A.C. Moore does not offer exchanges for online merchandise.

All returned merchandise must be in new condition, in its original unopened packaging. Only defective merchandise may be returned with opened packaging.

If you would like to return a product, please follow the instructions included with your order. In the event that you do not have those instructions, please call Online Customer Service at 1-888-ACMOORE OPTION-2. Online Customer Service Agents are available Monday through Friday, 8am-5pm EST.

Due to the vast selection of products offered on the website that are not currently offered in our retail locations, ALL merchandise purchased online must be returned to the distribution center using the return instructions included with your purchase.

RETURNS OF ONLINE MERCHANDISE WILL NOT BE ACCEPTED

AT A.C. MOORE RETAIL STORES.

Please Note:

* Refunds will be processed in the form of payment used on the original order. Once the merchandise returns to the distribution center, refunds take approximately 20 calendar days to process. For credit card refunds, please allow 1 to 2 billing cycles for the credit to appear on your statement.
* Refunds will include product and tax amount only.
* In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, we will also include the original shipping charges in your refund.
* A.C. Moore does not pay for online merchandise to be returned. All returns are made at the expense of the customer.

Pricing/ Sales/ Promotions Policy

Due to the amount and variety of product available to our e-commerce customer, prices/ sales/ promotions found on the web site will not always be reflected in our retail locations. A.C. Moore reserves the right to price and promote the same or like items on the web site differently from their retail locations. A.C. Moore will only honor pricing/ sales/ promotions within the web site or retail locations for which they were designated.