Anna’s Linens

November 18th, 2008 by admin

Anna’s Linens

Returns

30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from Anna's Linens. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. In case of a return that is not a result of an error from the vendor or a shipping error, they will be charged shipping amount incurred.

The item must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

Credit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Return Instructions
The packing slip in your package will contain detailed instructions for returning an item.

Here are the basic steps:

Please refer to your packing slip for return information.

Pack the item securely in the original package, if possible.

Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item

All products must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. In case of a return that is not a result of an error from the vendor or a shipping error, they will be charged shipping amount incurred.

For your protection, we recommend that you use FedEx Ground or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:

Anna's Linens
c/o Internet Return Department
10851 Imperial Highway
Norwalk, CA 90650

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Returning an Oversized Item
We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse."

Please note: Shipping charges can be expensive for Oversized Items.

Follow these steps to return an Oversized Item:

The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.

Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records.

Contact a Customer Service representative to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.

You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.

You can expect a refund within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.

Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.