Foot Locker

November 12th, 2008 by admin

Foot Locker

Return Policy

In order to perform your best, your athletic products need to be just right. If, for any reason, you are not completely satisfied with your purchase, you may return it in new condition. We will exchange the item or give you full credit or a refund for the purchased price of the item by your original method of payment. Please allow up to 20 calendar days from the day you return your package for your return to be credited or exchange completed. Please allow up to 30 calendar days for orders returned from Canada.

Please Note:

Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below

Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow one or two billing cycles for the credit to appear on your statement.

Refunds will include product and tax amount only. In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, we will also include the shipping charges in your refund.

We cannot accept COD returns

US and International Return and Exchange Instructions (Excluding Canada)

Return and Exchange Instructions Via Mail

When returning the item you purchased, please include the return form which is located on the reverse side of the invoice received with your shipment. If you no longer have the invoice, print the online return form. Fill out the required information and enclose the form with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the exchange on a full sheet of paper. If the item is an exchange, please include the style number, size and color of the product you would like exchanged. Use the SmartLabel (US only) attached to your original invoice (see instructions below), or send your package via standard Ground Service/USPS insured or Federal Express. Outside the US, please send your package via International Mail.

Return/Exchange Department

Foot Locker

500 72nd Ave N

Wausau, WI 54401

Postage Credit

Domestic Shipments

We are unable to reimburse for any postage unless the product is defective or we made an error filling your order.

International Shipments

We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer, and cannot be refunded.

SmartLabel Return Instructions (US Only)

SmartLabel is a pre-paid, pre-addressed return label. You pay nothing up front. We will deduct $6.50 from your refund or exchange. Easy drop-off at any US mail location.

Complete and enclose the Return Form on your invoice.

Remove SmartLabel from invoice (bottom of invoice).

Package the item(s) and Return Form and seal it securely with tape.

Affix the SmartLabel to the package.

Drop your package anywhere in the US mail at home, at work, or at the Post Office.

SmartLabel is for US Domestic returns only (excluding Alaska and Hawaii).

Note: If the return or exchange is deemed as defective merchandise, the $6.50 charge will not be deducted from your refund amount. Please inquire with a Customer Service Representative if you have any questions about using the SmartLabel

Return or Exchange an Item at a Store (US Only)

Take the item(s) you would like to return to any of our stores nationwide. Please bring your shipping invoice to the store for processing your return or exchange. We will exchange the item or give you full credit for the purchase price of the item. Please Note: If the item is being exchanged, we recommend that you phone the store(s) near you first to see if they have the desired item in stock. If the item requested is not available, you may still return your product at the store and reorder online.

Call 1.800.991.6815 for a store location near you. US customers can click Store Locator. In the event you do not have a store near you, please follow the instructions above for mailing back your item(s).