November 27th, 2008 by admin
Game Stop
Store and Online Return Policy
Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.
We do not accept returns of:
Any product(s) returned more than 30 days from the date on the packing slip.
Any product(s) that has been opened (taken out of its plastic wrap).
Any product(s) not in its original condition.
Any product(s) that is damaged, played, or is missing parts.
Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.
To return a product:
Online:
To return or exchange an item to GameStop.com, include the packing list, identify the reason for the return and send it to the address on the return shipping label.
Store:
Items may be returned by taking them to a GameStop store location in the United States. Items returned to a GameStop store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval.
Handling costs are non-refundable. If the reason for your return is due to our error, please contact us at the number below for a handling credit.
Promotional Discounts and Returns: Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.
Still have Questions?
Contact us at help@gamestop.com or call (800) 883-8895. Hours of operation are 8:00 a.m.-9:00 p.m. (CST) Monday through Friday and 8:00 a.m.-8:00 p.m. (CST) Saturday and Sunday.
USED games:
You have 7 days to receive an exchange or refund, even if you simply dislike the product. After that you have an additional 23 days to process an exchange for an identical game, should it turn out to be defective
