November 21st, 2008 by admin
Gymboree
Store Return Policy
For your convenience, online returns can be made at any Gymboree store in the U.S. (excluding Gymboree outlet stores) or through the mail. Merchandise may be returned if defective, or unwashed and unworn, with or without a receipt. All merchandise returns to a store are subject to a 24-hour re-stocking period. All sales are final after 180 days. Online orders cannot receive price adjustments in our retail stores. Merchandise exchanges are only available through Gymboree stores (excluding Gymboree outlet stores). Also, at this time we are unable to accept online order returns or exchanges in our Canadian stores.
Returns with an Original Sales Receipt-
Bring the purchase receipt or entire packing slip to any Gymboree store. Merchandise may be exchanged or a refund will be issued in the original form of payment for price paid when returned within 60 days of purchase. A merchandise credit will be issued for returns more than 60 days after the purchase date for the price paid. A return/exchange or gift receipt does not serve as an original receipt.
Returns with a Gift Receipt
Refunds over $5 will be issued in the form of a merchandise credit or merchandise exchange for the price paid.
Returns without a Receipt
Refunds over $5 will be issued in the form of a merchandise credit or merchandise exchange for the current selling price. Valid identification is required for all returns and exchanges without an original receipt or to receive or redeem a merchandise credit. Valid identification includes driver's license, military ID, state/province issued ID or passport.
Gift Cards and Merchandise Credits
Gift Cards and Merchandise Credits may be redeemed at any U.S. location for merchandise only, except to the extent required by law. Gift Cards and Merchandise Credits are valid in the country of issuance only. Lost, stolen, or damaged gift cards or merchandise credit cards may be replaced for the remaining balance upon presenting an original sale or gift receipt. Merchandise Credits are non transferable. Merchandise Credits cannot be used as a form of payment in conjunction with Gymbucks issuance or redemption. Merchandise Credits may not be used online.
A one-time price adjustment will be permitted on any item within 7 days of initial purchase with original receipt. To receive a price adjustment for an online purchase, email us at orders@gymboree.com, contact customer service at 1-877-4-GYMWEB (1-877-449-6932), or send your entire packing slip to Gymboree Online Store, Attn: Price Adjustments, 2299 Kids Way, Dixon, CA 95620. Forms must be postmarked within 14 days of order date noted on the packing slip. A credit will be processed on the credit card used for the original purchase. Price adjustments will not be allowed on some orders that receive promotion discounts (e.g. Gymbucks). Online orders cannot receive price adjustments in our retail stores.
