JCPenney

November 14th, 2008 by admin

JCPenney Store Return Policy-

Our Return Policy

With a receipt: Any returned items accompanied by a receipt dated within 90 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. No refund will be issued after 90 days.

Without a receipt: refunds and exchanges made without a receipt and purchased within 90 days will reflect the lowest "on sale" price within the last 30 days, plus applicable sales tax. A refund will be issued only in the form of Merchandise Return Voucher or credit on a JCPenney account.

Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order.

Exceptions to our Return Policy

Furniture: JCPenney is proud to offer quality furniture with great value. When purchasing through jcp.com or one of our catalogs, furniture purchases may be returned within 7 days from the delivery with the original sales receipt.
    -When purchasing or ordering from one of our stores, we encourage you to take measurements, match colors, and test the furniture for comfort and style prior to purchase. Furniture purchases from JCPenney stores, once delivered and accepted, are final.
    -Furniture purchased from JCPenney may be subject to a manufacturer or store warranty, which covers repair or replacement of defective products and is only valid for a limited time. Misuse by the customer voids all warranties and/or JCPenney return policies.
    -Furniture includes bedroom, upholstered and accent furniture, formal and casual dining, ready-to-assemble, ready-to-finish, and mattresses.

Fine Jewelry must be returned to the supplier within 60 days of receiving your order with the original sales receipt. Return instructions will be included with your order. Personalized jewelry cannot be returned unless damaged or defective.
-Fine Jewelry includes better watches, fashion watches, gold chains and bracelets, diamonds and wedding rings, IGI certified bridal diamonds, colored gemstones, gold, and birthstone collection.

Special Occasion Dresses must be returned in their original condition with the "return tag" in place.

Small electrics, electronics and major appliances must be returned within the 60 days of purchase with the original sales receipt. The item must be returned in its original packaging and with all accompanying manuals and accessories. All manufacturers' warranties are in effect. Gift registry purchases of categories must be returned within 90 days of event with verification of registry.

    -Small Electrics include sewing machines, ceiling fans, Homedics, shavers, massagers, beauty aids, blood pressure monitors, dehumidifiers, air purifiers, microwaves, vacuum cleaners, irons, blenders, mixers, toaster/toaster ovens, coffee makers, slow cookers, roaster ovens, electric skillets and grills.
    -Electronics include telephones, cameras, camcorders, VCRs, DVDs, WebTVs, televisions, audio, musical instruments, electronics and interactive games, DVD disks, software.
    -Major Appliances includes Whirlpool items, air conditioners.

Online Outlet priced merchandise must be returned within 30 days accompanied with the original receipt.

Monogrammed, personalized and altered items cannot be returned unless damaged or defective.

Made-to-Measure window coverings and rugs cannot be returned unless damaged or defective. Includes made-to-order and made-to-length window coverings.

Easy Ways to Return Your Order

To a JCPenney jcp.com|catalog desk: Bring your order to one of our 1500 jcp.com|catalog desks. This is the quickest and easiest way to return merchandise and receive an immediate refund or credit. Return shipping & handling is on us.

By Mail: Complete the "Returns or Exchange" form on the invoice and return it with the item. If you don't have your invoice, please enclose your name, address and credit card account number (if it was a credit purchase) plus the approximate date of purchase with the item and mail it to the JCPenney Customer Service address nearest you. Customers are responsible for the return postage.

Kansas City
JCPenney Catalog
10500 Lackman Rd.
Lenexa, KS
66201-0001

Reno
JCPenney Catalog
11111 Stead Blvd.
Reno, NV
89506-1500

Manchester
JCPenney Catalog
1339 Tolland Tnpk.
Manchester CT
06041-0001

Columbus
JCPenney Catalog
5555 Scarborough Blvd
Columbus, OH
43232-4793

To return special delivery, trucked items, call customer service at 1-800-709-5777 to arrange for a pick up. If the item is damaged, and the driver is still there, ask for an Inspection Report and have the item taken back.