Lids

November 15th, 2008 by admin

Lids

RETURN POLICY

How do I make an exchange?
In order for custom embroidered product to be processed correctly, a Customer Care Representative must give you authorization for your return or exchange. Custom embroidered merchandise must be mailed back to lids.com™ to be processed.

When requesting an exchange, we cannot guarantee that the replacement item(s) you wish to receive will be available at the time your request is processed. We highly recommend that you simply return the item(s) you wish to exchange and place a new order for the replacement item(s) on lids.com™/hatworld.com™. By doing this, you will receive your new item(s) faster and with a much better chance that they will be in stock.

What is the Return Policy?
Items that have received custom embroidery services require prior authorization in order to be returned. Please contact our Customer Care Department at 1-888-564-HATS (4287). These items may only be returned if they differ in hat style, color, size or embroidery than originally ordered.

If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price. Items returned after 90 days of purchase will not be accepted. All items must be unworn, unwashed and in new condition.

Any discount received as part of a Buy One Get One Half Off promotion will be forfeited if the full price item is returned. Shipping and handling fees, including those to ship hats back to lids.com™ are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges (up to $4.99) if the returned item is defective or incorrect. Please include a postal receipt in your return package.

When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on lids.com™/hatworld.com™.

Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.

Where can I return an item?
You can return a purchase from lids.com™/hatworld.com™ to any of our local retail stores or return it by mail to our Customer Care Department.

Please note that orders over $100.00 or items not carried in the stores, will need to be returned to our Customer Care Department.

How do I return an item?

Store-Simply take your item(s) and packing slip to one of our local retail stores near you to process your return.

Mail-

-Please refer to your packing slip for detailed return information.
-Pack the item securely in the original package, if possible.
-Enclose the bottom portion of the original packing slip with the item(s). Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name and address with the item(s).
-All item(s) must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.
-Please do not return items in envelopes. Packaging in this manner may damage items during the shipping process. If the item is damaged, a refund may be issued in the form of a gift card.
-All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
-For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Ship the return package to:

lids.com
Returns Department
7555 Woodland Drive
Indianapolis, IN 46278

US Orders ONLY.