February 24th, 2009 by admin
Ritz Camera On-line and In-Store return policy.
Return Policy
If for any reason you are not completely satisfied with a product, simply return it within 10 days for all Digital, Video and Wireless Phone products, 30 days for all other products, to RitzCamera.com for a no hassle exchange or return. Please note regarding Electronics products, some require Return Merchandise Authorization (RMA), and some are non-returnable. Additional conditions and requirements apply – please read our full return and exchange policy.
RETURN REQUIREMENTS:
- Returned products must be in brand new, mint condition.
- Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
- Software must be unopened and in the original sealed packaging.
- Any Blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition.
- All Digital Equipment, Video Equipment and Wireless Telephone products must be returned within 10-days of receipt of purchase.
- Please note that the warranty card must not be filled out.
- SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE.
- Please note we do not accept returns on International purchases at this time.
If the item being returned does not meet the above conditions, has been opened or shows signs of wear the return may be refused and returned to you or you may be charged a 25% restocking fee.
Returns must be received by RitzCamera.com within 14 calendar days after notifying RitzCamera.com of intent to return. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item. You will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund. After the return period has expired, please contact the manufacturer to resolve any problems with your equipment.
Auction Returns:
All Auction Sales Are Final. Auction items can be returned only for defective replacement. If the winning auction item you receive is not in working order, simply return it within 10-days of receipt to RitzCamera.com for an exchange or, if the item is no longer available, a refund. If the ten-day exchange period has past, all items, unless otherwise noted in the description, come with the full warranty offered by the manufacturer. To obtain warranty service, please take the product, along with the invoice you received, to any authorized dealer or service center.
ELECTRONIC PRODUCT RETURN GUIDELINES
It is important to understand the standards that have been established within the electronics industry regarding the terms and conditions of a sale. The standards are as follows:
The purchases of computers, peripherals, software, and other consumer electronics are subject to manufacturer restrictions that may be different from other product purchases you have made. All computer, peripheral, software and consumer electronic product returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department. These category returns are subject to a restocking fee. Several manufacturers’ policies and restrictions disallow product returns. Products from the following manufacturers (not all inclusive) are not returnable to RitzCamera.com: Adobe, 3Com, Compaq, IBM, Lenovo, Intel, HP, Microsoft, Toshiba, Quark and Sony. The aforementioned list of manufacturers is not a comprehensive list and may change from time to time. You will need to contact these manufacturers directly regarding return or replacement of their products in accordance with their respective guarantees and/or warranties.
Please save all packaging and accessories for any item that is to be returned. All original equipment, components, manuals, cables, documents and packaging must be returned with your item for your return to be accepted. All returns are inspected prior to credit being given and a return may not be accepted or additional restocking fees may apply if all items are not returned in a new condition. An item returned for a replacement may be repaired or replaced at the company’s discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through our websites are subject to our Privacy and Security Policy regarding use of the site and order acceptance, which is located in our Help Section. Physically damaged items cannot be returned.
You must also return the free gift in order to receive a full refund. If you are unable to do so, the value of the free gift will be subtracted from the purchase price of the item being returned. You will be refunded the difference. The value of the free gift is based on the price it was regularly sold for on the date of your original purchase.
Shipping charges
Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. RitzCamera.com will match the shipping method and pay for shipping charges on replacement or exchanged products. We strongly recommend you fully insure your return shipment in case of loss or damage.
Standard Return Policy
Our Standard Return Policy covers all products, unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or exchange with the exception of all Digital, Video, Wireless Phone, DVD, CD and Video Game products which must be returned within 10 days of the original invoice date for a refund or exchange. All returns require an RMA (Return Merchandise Authorization) number. Many manufacturers offer additional factory coverage; you should contact the manufacturer of your item directly for information regarding eligibility and specific terms and conditions.
Restocking Fee
A 25% restocking fee will be charged unless the item is defective, damaged, you received the wrong item, or law prohibits the fee. A restocking fee of up to 25% will be charged on special products as noted and an additional fee may be charged for products returned as defective that test to be operational upon return. Additionally, any return that has missing accessories or is incomplete in packaging may be rejected or will be subject to an additional restock fee to cover the price of the missing item.
ADDITIONAL RMA TERMS
Physical Damage Policy
Physically damaged items cannot be returned.
Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
Forcing a processor into position will not solve an installation problem and may void your return policy. If you return any physically damaged item, the item will be returned to you at your expense.
DVD - CD - Video Games
DVD’s, CD’s and Video Games are non-returnable and non-refundable, but can be returned within 10 days of the invoice date for a replacement of the same title if the item is defective. Items cannot be exchanged for a different item or title.
LCD Dead-Pixel Policy
RitzCamera.com adheres to the 7 (seven) dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through our return policy, there must be a minimum of 7 (seven) dead LCD pixels.
Rebates/UPC Codes
Products offering mail-in rebates are not returnable once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable, are non-refundable, and will be rejected. Only the product manufacturer can replace any defective item missing the UPC code.
Bundle Specials
Bundle Specials contain multiple items offered together at a discounted price. Offers are valid only while supplies last. Purchasing multiple units of a Bundle Special that feature a mail-in rebate may yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within specified return period from the date of purchase. Note that a restocking fee of up to 25% will be applied. Components within a Bundle Special may be returned for replacement only. Individual items may only be returned for replacement if an RMA number is acquired within the Standard Return period.
Please note: In some cases a bundle discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually.
Out of Stock or Back-ordered Items
You will be issued a refund, if you return an item for an exchange (if the product qualifies for an exchange) after the product has been discontinued and we are out of stock.
Exchanges
Exchanging Online Purchases.
To exchange the item through RitzCamera.com please follow the instructions on your packing slip.
EXCHANGE REQUIREMENTS:
- Exchanged products must be in brand new, mint condition.
- Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
- Software must be unopened and in the original sealed packaging.
- Any Blister packed items or products that come in hard plastic wrap can only be exchanged if unopened and in original condition.
- All Digital Equipment, Video Equipment and Wireless Telephone products must be exchanged within 10-days of receipt of purchase.
- Please note that the warranty card must not be filled out.
- SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE
- Exchanges must be received by RitzCamera.com within 14 calendar days after notifying RitzCamera.com of intent to exchange. After the exchange period has expired, please contact the manufacturer to resolve any problems with your equipment.
