Sears

November 10th, 2008 by admin

Sears Store and On-Line Return Policy.

Satisfaction Guaranteed or Your Money Back

Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 90 days of your purchase; 30 days for Home Electronics, Customized Jewelry and Mattresses for a refund or exchange. Video Games, CD, DVD must be unopened for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears.

Restocking/Cancellation Fee Policy
A 15% restocking fee is charged on Home Electronics returned without the original box, used, and without all of the original product packaging and accessories; Mattresses, built in Home Appliances, and special orders on Hardware, Sporting Goods, Lawn & Garden, and Automotive merchandise. Home Electronics returned in opened boxes may, but need not be, determined to have been used. Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.

For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email webcenter@customerservice.sears.com.

Hassle-free Returns & Exchanges

Wrong gift? Doesn't fit? Whatever the reason, it's no problem. Depending on the item, online merchandise can be returned in several ways. Here's how:
Shipped items
(UPS, US Postal Service, etc.)
1. By mail
2. To any Full-line Sears store*
Scheduled delivery items
(Appliances, treadmills or big-screen TV's, etc.)
1. By scheduled pick up
2. To any Full-line Sears store*

Mail-in Returns
Except Tires, all shipped items (UPS, US Postal Service etc...), including Parts and Auction merchandise, can be returned by mail using the pack slip provided. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped.

Mail-in return limitations: Return Tires to a Sears Auto Center. Use our Store Locator to find a Sears Auto Center near you. Customized Jewelry according to packing instructions.

UPS Shipped Items

All UPS / USPS shipped orders are processed immediately.

Once an order has been processed, we are unable to cancel the order. However, you may refuse the merchandise upon delivery. A refund will be issued once the merchandise is returned to our warehouse. If you have received the merchandise, you can simply return it by mail or to your local Sears store.

Check your Order Status online
Orders with a status of "Processing" cannot be canceled. When the status changes from Processing to Shipped it means that your order has left Sears distribution facility and is on its way to the carrier's regional distribution center. The typical duration of this stage is 1-3 business days. As a result, tracking numbers and other information may not be available until your shipment arrives at the carrier's regional center.

To contact Customer Service: Send an e-mail to our Customer Order Department or call 1-800-349-4358.

Home Delivered Items
Home delivered orders can be canceled at any time prior to your scheduled delivery date by calling Customer Service at 1-800-732-7747.

Store Pickup Items
Store pickup orders can be canceled at any time prior to actual pickup Call the store you selected for store pickup or customer service at 1-800-349-4358. For store information, link to our Store Locator.