Toys R Us

November 9th, 2008 by admin

Toys R Us and Babies R Us

On-Line Return Policy and Defective or Damaged Products

Items purchased online at the Toys R Us & Babies R Us website may be returned directly to our return center. Please see the Return Policy below for instructions. Most items may also be returned to your local Toys R Us or Babies R Us store. Please check your packing slip for the words: "Not returnable in stores." If you are returning your online purchase to a retail store, please note:-Refunds for items returned to a Toys R Us or Babies R Us store will be in the form of store credit only.
-All returns made at a Toys R Us or Babies R Us store will be subject to the applicable store return policy.

Return Policy

-Toys R Us & Babies R Us online purchases may be returned within 30 days. Items should be returned in unopened or original condition, with a copy of the packing slip, to our Return Center.
- A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
-Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please click here for additional details.

Instructions

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.
1. Send the item in its original packaging.
2. Pack the item carefully so that it will not be damaged during the shipping process.
3. Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip.
4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
5. Unless a different return address is specified on your packing slip, all returns should be sent to the following address:

Toysrus.com Return Center
5765 GreenPointe Drive
Groveport, OH 43125

Damaged or Defective Products

To return a damaged or defective item, please contact our customer service team by phone at 1-800-TOYSRUS (1-800-869-7787). Our customer service team will provide you with a prepaid return shipping label and pickup instructions. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.

Toys R Us Recalled Product Return Policy
Nothing is more important than the safety of your children. To that end, we will gladly accept returns on recalled items. If you choose to return your item to our Online Return Center, a refund will be processed to the original method of payment as long as the item is accompanied by your packing slip. If you choose to return the item to one of our retail stores, a refund will be processed to the original method of payment if your have your packing slip, or to a Toys R Us merchandise credit card if you do not have your packing slip.

Warranties
Many of the products that are sold on the Toys R Us and Babies R Us website come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.